Store rules

1. INTRODUCTION

These Rules govern the use of the Starcks Store (the “Store”), accessible only within the starcks.io platform.

Within the Store, users may purchase digital and/or physical products using Credits (“Credits”) and/or STK Tokens (“STK”), in accordance with the provisions of this document.

Access to and use of the Store entail full acceptance of these Rules, of the platform's General Terms of Service and of any other provision or rule published on starcks.io.

2. VIRTUAL CURRENCY AND CREDITS

2.1. Credits

• Credits are the digital currency that can be spent within the Starcks Store.

• The conversion rate currently in force is 1,000 Credits = € 1 (Euro).

• Credits may be obtained as a prize in tournaments or through the locking of secondary tokens.

2.2. STK Tokens

• STK Tokens (“STK”) are the native currency of the Starcks platform.

• Users may use STK to make purchases in the Store, where expressly provided for the desired product or package.

• The amount of STK required to purchase a specific product is indicated in the relevant description section within the Store.

3. AVAILABLE PRODUCTS

3.1. Digital Products

• Digital products are available in the Store, such as Starcks Player PACKS, Tactic bonuses, training items and other game content.

• Delivery of purchased digital products is normally immediate (subject to any technical delays) and is made accessible directly in the user's Starcks account.

3.2. Physical Products

• Where the Store offers physical products (for example, merchandising), their price, characteristics and any additional costs will be specified.

• Delivery times and any shipping costs will be communicated to the user by e-mail.

3.3. Amazon Vouchers

• Every week, on Saturday at 3:00 p.m., 40 Amazon vouchers worth € 25 each are made available in the Store, for a total of € 1,000 per week.

• Each user may purchase a maximum of 3 Amazon vouchers per week, exclusively with Credits.

• Amazon vouchers are delivered by e-mail within 14 days of the purchase date.

3.4. Training Items

• The Store offers items that increase the Form level of Star Player Tokens, in accordance with the Official Rules of Starcks The Game.

• Training items take immediate effect: the Token's Form level is increased at the moment of purchase, with no waiting time.

• Items may be purchased with Credits or with STK, at the user's choice, according to the following price list.

• No item may raise a Token above Form level 5. The purchase of an item for a Token already at the maximum level is prevented by the platform, in order to avoid purchases with no effect.

• Training items do not occupy timed training slots, the maximum number of which is set out in the Official Rules of Starcks The Game.

• Where a purchase is made during a game round already under way, the Form increase applies to subsequent matchdays and does not alter the score of the matchday in progress.

3.5. Complete Training

• Within the platform's training section, for a Token with a timed training session in progress, the Complete Training item is available, which immediately ends the session, raising the Token by one Form level.

• This item may be purchased with Credits only.

• The price is dynamic and equal to 50 Credits for each remaining hour of the training session, rounded up to the full hour, with a minimum amount of 50 Credits. The price decreases progressively as the session time elapses.

• The item is visible and available for purchase only where a training session is active on the Token and does not appear in the Store's general catalogue.

4. PURCHASE PROCEDURE

4.1. Product Selection

• After logging in to their account on starcks.io, the user may choose the products to purchase in the Store.

4.2. Payment

• Before confirming the purchase, the user may opt for payment in Credits or in STK (where permitted).

• It is the user's responsibility to ensure they have a sufficient balance in Credits or STK to complete the purchase. Where the balance is insufficient, the transaction cannot be completed.

4.3. Order Confirmation

• Once the order has been confirmed, the required amount in Credits or STK will be definitively deducted from the user's balance.

• At the end of the transaction, the user will receive a confirmation notice within the platform and a communication by e-mail.

5. RIGHT OF WITHDRAWAL AND RETURNS

5.1. Digital Products

• Once completed, the purchase of digital content is to be considered final. No right of withdrawal is provided for digital products that can be used immediately, in accordance with current legislation on digital content.

• This category includes, by way of example, training items and the Complete Training item, whose effect is produced in full at the moment of purchase.

5.2. Physical Products

• In the case of physical products, where the user qualifies as a “consumer” under the Italian Consumer Code (Legislative Decree No. 206/2005), a right of withdrawal is granted within 14 days of delivery, in accordance with the provisions of law.

• The return procedures and conditions (for example, integrity of the packaging, absence of damage or signs of wear) will be communicated to the user and must be fully complied with in order to obtain a refund.

6. WARRANTIES AND LIMITATIONS OF LIABILITY

6.1. Store Functionality

• Starcks undertakes to ensure the proper functioning of the Store but reserves the right to suspend or limit access to it for technical reasons, maintenance or force majeure.

• Under no circumstances may Starcks be held liable for any damages arising from the temporary or permanent unavailability of the Store.

6.2. Accuracy of Information

• Starcks endeavours to provide product information and descriptions that are as accurate and up to date as possible. Any discrepancies or inaccuracies, where not substantial, may not constitute grounds for complaint or liability on the part of Starcks.

6.3. Exclusion of Liability

• To the extent permitted by law, Starcks shall not be liable for direct or indirect damages, loss of data or loss of profit arising from the use of the Store or from the inability to access it.

7. AMENDMENTS TO THE RULES

• Starcks reserves the right to amend, update or supplement these Rules at any time, having first informed users through publication on the website, on social channels or by direct communication.

• The prices and effects of the items set out in these Rules may be recalibrated by Starcks for game balance purposes; any changes will be communicated in the manner indicated above.

• Continued use of the Store following publication of the amendments constitutes full and unconditional acceptance of such updates by the user.

For further information or clarification, users are invited to consult the official Starcks channels or to contact customer support.

Last revised: September 2, 2026